FAQ

Payment issues

  • Is the service working?

    Loudplay continues to work and propose all previous services.

  • What are available payment methods?

    We offer two options: ЮMoney and PayPal. Currently non-russian Visa and Mastercard cards can't make payments via ЮMoney, you can try PayPal or using "МИР" payment system. Temporarily PayPal stopped receiving payments from cards issued in Russia, if you have one — use ЮMoney.

  • How to switch payment method?

    You need to change language of the app in the bottom left angle. In Russian version we offer ЮMoney, and in English — PayPal

  • What should I do if there's a problem?

    If you have any troubles — contact our tech support, their crew is always ready to help.

About us

  • What are we doing?

    Our service provides users with powerful virtual computers for rent for games and other non-commercial activities.

  • What is so special in our project?

    Differently from most cloud gaming services, we provide a full virtual computer with access to the desktop, file system and Internet browsers. This gives users the opportunity to install any games and applications to work on their own.

  • What games are available for users?

    You can install any game on your virtual computer, or run any of the pre-installed on the server.

  • What technical features has the virtual computer?

    • 6 GB video card NVIDIA GRID GTX / RTX
    • at least 28 GB RAM
    • CPU 4 Core
    • 400 GB on SSD drive.

Operating the virtual computer

  • How to run the virtual gaming computer?

    If you want to start successfully, purchase a game time/activate a free hour, then select the configuration (with a pre-installed game or your unique PC if you have recently launched Loudplay) and press the Start PC button.

  • How to install and run a specific game?

    In the Launcher, select a pre-installed game that is already installed on the virtual computer when you launch it. However, this game must be purchased on your Steam or Origin account if it is distributed by the platform on a paid basis. (Steam, Origin, Battle.net, Epic Games, Rockstar Games Launcher). Any other game/game store you can download and install yourself.

  • What games are pre-installed on the servers?

    At the moment it is possible to immediately launch without wasting time on the installation the following popular games: CS:GO, GTA 5, PUBG, Red Dead Redemption 2, Rocket League, The Witcher 3, RUST, DOTA 2, Apex Legends, Fortnite, WOW and World of Tanks. Other games are available for download from Steam, Origin, Battle.net, Epic Games Store, and Rockstar Games launcher, which are also pre-installed on the virtual computers.

  • Is it possible to install games without buying them from online stores?

    Loudplay gives the user a full access to a virtual computer that is connected to the Internet at up to 1 Gbit/s. This allows downloading applications from any source, including torrent clients. However, we remind you that when installing such software the user is responsible for copyright violation. In the case of a complaint from the copyright holder, the access to use the account will be restricted.

Technical issues and troubleshooting

  • Which computers are able to use Loudplay?

    Loudplay works on any computer, even Windows 7 and higher and MacOS (10.10 and higher). Please use wine to run Loudplay on Linux, a separate launcher is under development at the moment. Please also make sure you have updated drivers and installed the latest DirectX, Microsoft C++ and Microsoft.Net Framework.

  • How long is the data stored on the virtual PC?

    On each server, virtual PCs are stored for a certain amount of time since the last session. In other words, once you start your virtual PC at a certain time, the data will not be deleted. The storage period is an average of 7 days. Please understand that this figure is approximate and can change almost every day. Therefore, for clarification of the actual information, please contact our support.

  • Is it necessary to buy a license to run the pre-installed game from the launcher?

    Yes, the pre-installed game must be purchased in your account to be launched. Please note that we do not share our accounts or share access to games.

  • What kind of internet speed would be sufficient?

    In order to play comfortably without lags and delays, you need a connection of at least 10 mbps. We recommend using a cable connection, as it is the most stable. It is possible to play via WiFi or 4G, but such connection is less stable and can lead to crumbling picture and control delays.

  • What to do if the game lags?

    Usually video stream delays are caused by packet loss from the virtual PC to yours. Close all applications on your PC and reduce bitrate and FPS values in the launcher settings. In some cases turning on hardware acceleration helps (it is not supported by all PCs and sometimes the image transmission may deteriorate: then it is better to turn it off). Rebooting your PC and router or connecting directly through the cable (not through the router) may help. Make sure that you have updated drivers and installed the latest versions of distributed packages from Microsoft (DitectX, C++ and Net Framework). If the problems cant be solved by yourself, please contact the technical support.

  • The virtual computer window does not open, what should I do?

    Here it is necessary to distinguish several points: either the problem is in the settings ( please check that the hardware acceleration was turned off and the protocol and encoding were on the first values), or in the drivers ( please try to update them), or in the distributed packages from Microsoft ( however, the launcher itself will point to it and provide links to download them), or after installing some pirated software on a virtual PC (getting a new virtual machine will help). In case you can not solve the problem yourself, please contact the technical support.

  • Are there any hotkeys in the client window?

    Yes, Alt+1 will suggest all the clients hotkeys.

  • Why the anti-cheat game does not allow to play/blocks control?

    Unfortunately, some anti-cheats recognize the control system of the virtual computer as a cheat. Also, sometimes developers intentionally limit the game in the cloud. If you find such a problem, please contact the technical support.

  • How to contact a technical support?

    Please send us a message in the chat window you will find in the left panel of the Launcher. Also, you can contact us on social networks. Please politely and in detail describe your problem and specify your login - then it will be easier for us to help you. We are ready to advise you on any issues related to the work of the service.

Information on payment and free play

  • What payment methods are currently supported?

    We accept bank cards: Visa, Maestro, MasterCard, MIR (only in the CIS territory!) and electronic wallets: Yandex.Money, Sberbank Online, Qiwi wallet, WebMoney, Promsvyazbank and Alfa-Click.

  • Does the purchased time expire?

    No, minutes are being spent only while the virtual PC is running and do not expire over time. You can spend them when convenient.

  • Why do users pay for the time of installation and updating the game?

    Loudplay provides the user with a complete virtual computer to which only the owner has access. We respect the privacy of our customers and do not control the use of the computer and the files installed on it. Our users pay only for the server rent, not for specific actions on it. Nevertheless, in case of technical problems on our side, we are ready to offer you compensation for the time spent updating or reinstalling the game.

  • Is it possible to play for free?

    The Loudplay game computer can be tried for free - just follow the hints in the interface of the main menu.

  • Can I transfer purchased time between Android app and PC?

    No, Android and PC apps have different tariffs, and gaming time isn’t transferable.